🩵 ME Living Inc. — Client Rights & Responsibilities

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Effective Date: 10-25-2025

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At ME Living Inc., every individual deserves dignity, safety, and the opportunity to heal and thrive.
We are committed to providing compassionate, equitable services in behavioral health, housing, and case management.

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⚖️ Your Rights

As a client of ME Living Inc., you have the right to:

1. Dignity & Respect – Receive care in a safe, supportive, and discrimination-free environment.

2. Privacy & Confidentiality – Expect that your personal and health information will be kept private under HIPAA and 42 CFR Part 2.

3. Informed Participation – Receive clear explanations of all services, treatment options, risks, and alternatives before agreeing to participate.

4. Consent & Choice – Accept or refuse any recommended service (except where mandated by law).

5. Quality Care – Obtain services delivered by qualified professionals trained in evidence-based and trauma-informed practices.

6. Access to Records – Review and request a copy of your health and service records.

7. Non-Discrimination – Receive services without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, disability, age, or veteran status.

8. Grievance Process – File a complaint or grievance without fear of retaliation and receive a prompt, fair response.

9. Continuity of Care – Expect coordination among providers and referral to other programs if your needs extend beyond our scope.

10. Participation in Planning – Take part in creating and reviewing your individualized service or treatment plan.

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💙 Your Responsibilities

To ensure the best outcomes, clients are expected to:

1. Engage Openly – Provide accurate information about your needs, history, and contact details.

2. Follow Agreed Plans – Participate actively in your care or housing program and inform staff of any changes in circumstances.

3. Respect Others – Uphold community standards of respect toward staff, peers, and property.

4. Keep Appointments – Arrive on time or notify staff in advance if you must cancel or reschedule.

5. Use Services Safely – Refrain from bringing weapons, drugs, or disruptive behavior into any ME Living location.

6. Financial Responsibility – Provide necessary insurance or billing information and assist in completing eligibility paperwork when applicable.

7. Protect Confidentiality – Respect the privacy of other clients and their personal information.

8. Communicate Concerns – Share feedback or grievances through the appropriate channels so issues can be resolved quickly and fairly.

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🛡️ If You Have Questions or Concerns

Contact our Client Relations & Civil Rights Coordinator:
📞 888-635-1022  📧 customerservice@cocas.org

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You will never be penalized for asserting your rights or voicing a concern.