🛡️ ME Living Inc. Privacy Policy

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ME Living Inc. may communicate with clients via text message, phone, or email for appointment confirmations, wellness check-ins, and follow-up care coordination. Clients may opt out at any time by replying STOP.

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Effective Date: 05-29-2024
Last Updated: 10-25-2025

1. Introduction

ME Living Inc. (“we,” “our,” or “us”) values and respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal and health information when you access our services, including therapy, case management, housing support, telehealth, and all communication platforms such as phone, SMS (text), email, or our website.

We are committed to maintaining the confidentiality of your information in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable federal and state privacy laws.

2. Information We Collect

We collect the following types of information to deliver our services safely and effectively:

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A. Personal Information

• Name, date of birth, address, phone number, and email address.

• Emergency contact details.

• Identification documents for verification or program eligibility.

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B. Health and Service Information

• Medical and mental health history.

• Insurance and billing information.

• Treatment notes, case management updates, and intake forms.

• Service participation records (appointments, therapy sessions, etc.).

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C. Communication Data

• Messages and call logs exchanged via our secure communication systems, including Twilio, Teams, Jotform, and our client portal.

• Consent responses for SMS or voice communications.

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D. Technical Data

• IP address, browser type, device identifiers, and site activity (for security and performance optimization).

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                                                  3. How We Use Your Information

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Your information is used strictly for service delivery and organizational operations, including:

• Providing care, therapy, housing, or case management services.

• Coordinating appointments, reminders, and follow-ups.

• Verifying eligibility for insurance and benefits.

• Communicating via secure text, call, or email about your care or support.

• Maintaining internal records, reporting, and compliance documentation.

• Meeting requirements of insurance payers, Medicaid, or Medicare.

• Responding to emergencies, safety concerns, or mandated reporting obligations.

We do not sell or share your personal information for marketing or commercial gain.

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                                            4. Text Messaging & Communication Consent

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By providing your phone number, you consent to receive text messages and automated calls from ME Living Inc. related to your appointments, intake, billing, and care coordination.
You may opt out at any time by replying STOP or contacting support@meliving.org.
Message and data rates may apply.

All text communication is HIPAA-compliant and used solely for healthcare and support purposes.

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                                                        5. Data Protection & Security

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We implement industry-standard safeguards to protect your information, including:

• Encrypted communication and data storage.

• Secure cloud servers and restricted system access.

• Regular audits, password policies, and staff confidentiality agreements.

• HIPAA-compliant vendors for telehealth, texting, and document management.

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                                                         6. Sharing of Information

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We may share limited information only as permitted or required by law, including with:

• Authorized healthcare professionals involved in your care.

• Insurance payers for billing and reimbursement.

• Partner agencies assisting with housing, employment, or case services.

• Government or law enforcement agencies in cases of abuse, neglect, or court orders.

Every disclosure is documented and limited to the minimum information necessary.

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                                                                  7. Your Rights

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You have the right to:

• Access and obtain a copy of your records.

• Request corrections or amendments to your information.

• Receive an accounting of disclosures.

• Request communication by alternative means (e.g., by mail only).

• Withdraw consent for non-mandatory communications.

To exercise these rights, email privacy@meliving.org or mail your request to:

ME Living Inc.
Attn: Privacy Officer
[Insert Mailing Address]
Phone: 888-635-1022 ext. 4444

8. Data Retention

We retain client records for at least seven (7) years after service completion or longer as required by law. Records are securely deleted or destroyed after the retention period expires.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on our website and available upon request.

10. Contact Information

If you have questions or concerns about this Privacy Policy or your privacy rights, please contact:
📧 privacy@meliving.org
📞 888-635-1022 ext. 4444
🌐 www.cocas.org